OpenTouch Enterprise Cloud

Organizations want employees to work from everywhere, offer an excellent customer experience to digital buyers but often need additional internal resources and budget to evolve to digital age communications.

Accelerate your digital transformation with digital age communications as a service. Employees benefit from Alcatel-Lucent Enterprise’s communication experience in a per user per month offer. IT can easily automate operations and adapt costs to business while benefitting from an outstanding service level.

Highlights

Connect front-line workers and work-from-home employees for excellent business continuity with no compromise on security
Never lose important calls. All employees benefit from advanced and easy-to-use call management
from app, phone or rugged handset
Offer an excellent customer experience with fast and reliable customer response as if at the office
Automate operations with no compromise on security and service level

Features

Manage all calls with accuracy and ease to offer excellent business response to all inquiries from device of choice with the support of ALE Premium DeskPhone, DECT and WLAN handsets and OmniPCX Enterprise call management experience including hunting groups, call supervision
Integrate with your ecosystem such as Healthcare alarm systems, lone worker protection and geolocation systems, Property Management Systems and integration with Microsoft Teams, Google Workspace (*)
Welcome your customers and set your contact center with OmniPCX Enterprise contact center and customer welcome enabled for remote agents and work-from-home employees
Easily manage various calls with multitenant visual automated attendant, screen-pops, click-to-call and collaboration from within CRM apps(*), visual collaboration open to guests(*)
Adapt your subscription model and offer with full flexibility on subscriptions, software maintenance and included updates, choice of SIP traffic provider
Access to an intuitive web portal with role-based administration using web portal and premium DeskPhone settings from a portal for employees
Host your ecosystem whenever you like with Cloud or on-premise hosting flexibility, private cloud environment option and secure hybrid connectivity with on-site servers and analog/digital gateways
Be as responsive as possible with hot switching call management redundancy and across datacenters with local call management survivability

(*) using Rainbow

Benefits

Secured solutions

Work together without privacy disclosure and meet strict security requirements using dedicated software and datacenter resources for your business. Prevent privacy breach and denial of service attacks with secured-by-design solution certified by governmental agency.

Augment the customer experience

Offer excellent call continuity between all employees, including Teams and Workspace users. Put important calls through to the most relevant experts and automate routine interactions. Boost first call resolution by enabling agents to see contact details, to chat and share screen with colleagues to answer enquiries faster

Automate operations

Align costs to business at any time and free your IT teams from basic configuration tasks. Select the solution that best meets your needs with simplicity of cloud hosting or security and control with on-premise hosting. Minimize risks of downtime in case of software, server, datacenter or WAN fault.

Certifications

ISO27001-certified for secure video conferencing, group chat and communications on any device

Supporting Documents

White paper

Securing unified communications and collaboration solutions

As enterprises and governments look to digitally transform, they have no choice but to strengthen cybersecurity.

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White paper

Communications as the Cornerstone of Digital Transformation

The combination of social networks, mobile internet, data lakes and information warehouses – all made accessible as a Service from the cloud

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Brochure

OpenTouch Enterprise Cloud

The ongoing digital transformation of the enterprise requires key elements to be addressed including operational agility, the customerexperience and the integr…

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Infographic

3 Reasons to Move to the Cloud

This infographic delivers key data points as to why enterprises should transform to OpenTouch Enterprise Cloud.

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